Support

How can we help?

We answer every email, usually within one working day.

Subscription and free week

The yearly plan starts with 7 free days. You get a reminder two days before the week ends (with notifications on). Cancel at least 24 hours before it ends and you pay nothing.

Cancel or change your plan

  • iPhone: Settings › your name › Subscriptions › arabically.
  • Android: Google Play › your profile › Payments & subscriptions › Subscriptions › arabically.
  • Or in the app: Me › Settings › Manage subscription.

Refunds are handled by Apple (reportaproblem.apple.com) or Google Play (request a refund), because they process all payments.

Restore a purchase

Sign in with the same arabically account, then open Me › Settings › Restore purchases. Use the same Apple ID or Google account you subscribed with.

Sign-in and account

Forgot your password? Tap “Forgot password?” on the sign-in screen and follow the link in the email. Signed up with Apple or Google? Use the same button again to sign in.

Importing videos

Paste a link to a public Arabic YouTube video on the Import tab, or share it from the YouTube app to arabically. Videos without speech in Arabic can't be turned into shorts.

Report a clip or a person

Tap ••• on a clip or a profile and choose Report. We review every report within 24 hours. You can also block anyone from their profile.